Wking8 Privacy Policy – Data Protection & Privacy for Malaysian Players

1. Personal Information We Collect

Wking8 collects various types of information in the course of providing our services to players in Malaysia. Below are the categories of information we collect and their sources:

Information You Provide Directly:

• Registration Information: Full name, valid Malaysian phone number, email address, date of birth, and other basic profile information required during account registration
• Identity Verification Information: A copy of your MyKad or passport, residential address details, and any supporting documents required for account verification or withdrawal processing.
• Financial Information: Details of the payment methods you use, including the account holder name for Touch 'n Go, GrabPay, DuitNow, FPX Maybank2u, or CIMB Clicks — however, wking8 does not store your credit card numbers or online banking passwords.
• Communication: Records of conversations with our customer support team via live chat or email

Automatically Collected Information:

• Usage Data: Login records, game history, betting records, deposit and withdrawal history, and other activity on the wking8 platform
• Technical Data: IP address, browser type and version, device type, operating system, screen resolution, and device identifier
• Location Data: General location information based on your IP address — we do not access your device's precise GPS location without your explicit consent.
• Cookie Data: Information collected through cookies and similar tracking technologies as further described in Section 5

We operate on a data minimisation principle — only information that is genuinely necessary to deliver wking8's services securely, meet legal requirements, and improve your experience as a player is collected and retained.

2. How wking8 Uses Your Personal Data

Collected personal data is used solely for the following purposes. wking8 will not use your data for any other purpose without your consent, except where required by law:

For marketing communications specifically — such as bonus promotions, special offers, and new game updates — wking8 will only send these to members who have given explicit consent during registration or through their account settings. You may withdraw this consent at any time by contacting our support team or adjusting your notification preferences within your account.

3. Sharing Information with Third Parties

Wking8 does not sell, rent, or share members' personal data with third parties for their own marketing purposes. However, to operate our services effectively, we may share certain information with the following categories of third parties under strict confidentiality agreements:

• Payment Processors: Transaction information that must be shared with payment service providers such as Touch 'n Go, GrabPay, DuitNow, and FPX for the purpose of processing your deposits and withdrawals. These providers are bound by strict financial security standards.
• Game Software Providers: Game data required by Live Casino and slots software providers to operate games technically — this is limited strictly to necessary data and does not include personal financial information.
• Identity Verification Services: Identity document information may be shared with approved third-party KYC service providers for identity verification purposes — subject to strict data processing agreements.
• Legal Authorities: wking8 may be required to disclose certain information to the relevant Malaysian authorities if mandated by a court order, official investigation, or other legal obligation.
• Professional Advisor: Lawyers, accountants, and security consultants bound by professional confidentiality obligations may access certain data when providing advisory services required by wking8.

In the event of a business merger, acquisition, or sale of wking8's assets, member data may be transferred as part of that transaction. Should this occur, you will be notified in advance and given the option to retain or delete your account before any data is transferred to the new entity.

4. Data Security & Information Protection

Wking8 invests seriously in security infrastructure to ensure every member's personal data is protected at all times. Our security measures include:

• Data-in-Transit Encryption: All communications between your browser or app and wking8's servers are encrypted using TLS 1.3 with 256-bit SSL encryption — ensuring no third party can intercept or read your data in transit.
• Secure Data Storage: Data stored on wking8's servers is encrypted to industry standards. Member passwords are stored in an irreversible hashed format — even our internal staff cannot view your password.
• Internal Access Controls: Access to members' personal data within wking8 is governed by the principle of least privilege — only staff with a legitimate business need are permitted to access specific data.
• 24-Hour Monitoring: Security monitoring systems operate around the clock to detect any unauthorised access attempts, cyberattacks, or suspicious activity.
• Regular Security Testing: Penetration testing and security audits are conducted periodically by independent third parties to identify and address vulnerabilities before they can be exploited.
• Incident Management: wking8 has a clear security incident response procedure — in the event of a data breach, we will notify affected members within the timeframe required by applicable Malaysian law.

5. Cookies & Tracking Technologies

The wking8 platform uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and analyse usage patterns. The types of cookies we use are as follows:

• Essential Cookies: Cookies required for the platform's basic functionality, including login authentication, session management, and security. Without these cookies, the wking8 platform cannot function properly. These cookies cannot be disabled.
• Functional Cookies: Cookies that remember your preferences, such as selected language, display settings, and geographic location, to provide a more personalised experience. You may choose to disable these cookies, though some features may not function optimally.
• Analytics Cookies: Cookies that collect information about how you use the wking8 platform — pages visited, time spent on each page, and navigation patterns. This information is used in aggregate form (not individually identified) to improve the platform.
• Performance Cookies: Cookies that help us monitor the platform's technical performance, identify errors, and optimise page load speeds for a smoother gaming experience.

You can manage your cookie preferences through your browser settings. Please note that disabling all cookies may affect the functionality of the wking8 platform, including the ability to log in or use certain features.

The wking8 platform does not use cross-site tracking technology or collect data from other websites you visit. Our tracking activities are limited exclusively to the wking8.best domain.

6. Data Storage & Transfer

Wking8 members' personal data is stored on servers located in the Asia region, protected by strict physical and digital security measures. All data storage facilities we use comply with recognised international security standards.

Regarding data retention periods, wking8 observes the following policy:

• Active Account: Personal data of members with active accounts is retained for the duration the account remains active, plus any additional period required by applicable Malaysian law
• Account Closure: Following account closure, basic personal data and transaction records are retained for seven (7) years to fulfil applicable legal and financial compliance obligations
• Communication Data: Customer support records and communications are retained for three (3) years after the last interaction
• Security Logs: Security activity logs are retained for two (2) years for security investigation purposes if required

Once the applicable retention period has expired, data is disposed of using methods that ensure it cannot be recovered — including secure deletion for digital files and physical destruction of any printed records where applicable.

7. Your Privacy Rights as a wking8 Member

As a wking8 member based in Malaysia, you have the following rights regarding your personal data. wking8 fully respects and facilitates the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within 30 days of your request
• Right to Rectification: If you find that any personal data we hold about you is inaccurate or outdated, you have the right to request that it be corrected or updated promptly.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data — subject to applicable legal retention obligations. Deletion requests may not be fully fulfilled if the data is required to meet legal obligations or resolve ongoing disputes.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain situations — for example, while you are disputing the accuracy of your data.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time, and we will honor that request without question
• Right to Withdraw Consent: For data processing based on your consent (such as marketing communications), you may withdraw that consent at any time

To exercise any of the rights above, you may contact the wking8 support team via live chat or submit a written request to support@wking8.best with the subject line "Data Privacy Request". Please state the type of request and provide sufficient details for us to identify your account. We may need to verify your identity before processing the request to ensure the security of your data.

Wking8 aims to fulfill all privacy-related requests within 30 days from the date of receipt of a complete request. For complex requests, this period may be extended with notice to you.

8. Protection of Children's Data

The wking8 platform is intended exclusively for individuals aged 18 years and above only. We do not knowingly collect, store, or process any personal data from children or individuals under the age of 18.

The wking8 registration process requires age verification, and we reserve the right to conduct additional age checks at any time. Should we discover that personal data belonging to someone under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.

If you believe your child or a minor has registered an account on wking8, please contact us immediately at support@wking8.best so that we can take the appropriate action promptly.

9. Links to Third-Party Websites

The wking8 platform may contain links or references to third-party websites or services that are not operated by wking8. This Privacy Policy applies solely to the wking8 platform and does not cover the privacy practices of any third-party websites or services you may access through those links.

Wking8 is not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policy of every website you visit, especially before providing any personal information.

Links to external websites that may appear in wking8's promotional communications or in certain areas of our platform are provided for convenience only and do not constitute our endorsement of or support for the content or privacy practices of those sites.

10. Changes to This Privacy Policy

Wking8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, legal requirements, or other reasonable grounds. The date of the most recent update is always displayed at the top of this page.

For significant changes that affect how we use your personal data, wking8 will notify members via:

• An in-platform notice the next time you log in
• Email to the address registered to your account (for important changes)
• A clear update to this Privacy Policy page with the effective date stated

Continued use of the wking8 platform after any Privacy Policy changes take effect will be considered your acceptance of the updated policy. It is your responsibility to review this page periodically. If you disagree with any changes, you have the right to close your account and stop using the platform.

11. Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how wking8 handles your personal data, please don't hesitate to reach out to us through the following channels:

• Email: support@wking8.best — please use the subject line "Privacy Enquiry" to ensure a faster response
• Live Chat: Available 24 hours a day, 7 days a week directly within the wking8 platform — the fastest way to get answers to urgent questions

The wking8 support team communicates in both Malay and English, and we are committed to responding to all privacy-related enquiries within three business days.